Privacy Policy Privacy Policy

February 7, 2006

PixelGate Inc's postal address is:

733 Lakefield Road, Bldg A Westlake Village, CA 91361

We can be reached via e-mail at [email protected] or you can reach PixelGate Customer Support Services by telephone at (805) 446-6254.


At PixelGate, we respect your need for online privacy and protect any information that you may share with us, in an appropriate manner. Our practice as regards the use of your information is set forth below. As a condition for the use of our services, you consent to the terms of the PixelGate Privacy Policy as it may be updated from time to time.

Information Recorded and Use:

a) Personal Information

During the Registration Process for creating a PixelGate account, we request your name, postal address, telephone number and email address. You will also be asked to choose a unique username and a password, which will be used solely for the purpose of providing access to your PixelGate services.

Your name and email address may be used to inform you about new services, releases, upcoming events and changes to this privacy policy.

b) Account Usage Details

Your account usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the services and to help us provide you the best possible service.

c) Contents of your Account

We store and maintain files, documents, webpages, emails and other data stored in your account at our facilities in the United States or any other country. Use of PixelGate Services signifies your consent to such transfer of your data outside of your country.

In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your account. Hence your files and data may remain on our servers even after deletion or termination of your account. We assure you that the contents of your account will not be disclosed to anyone not employed or directly contracted by PixelGate for the specific purpose of maintaining those services .

Unlike some of our competitors, we do not process the contents of your account for serving targeted advertisements.

d) Financial Information

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your financial information will not be stored by us. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of a PCI compliant Payment Gateway Service Provider such as Authorize.Net. Such services may require us to request new or updated payment data as your account status changes or your payment data becomes out of date.

e) Visitor Details

We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the websites, track visitor's movements and to improve our website.

f) Cookies

We use primarily temporary and sometimes permanent cookies to enhance your experience of our services. Temporary cookies will be removed from your computer each time you close your browser. Permanent cookies can usually be cleared using the privacy protection of your browsers. If you have turned cookies off, you may not be able to use registered areas of the websites.

g) Links from our website

Some pages of our websites contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the privacy policy of other websites.

h) Logs

Like any responsible system administrator, we maintain server logs which shows who logged in for particular servics along with IP identification and timestamps. Email server logs may also contain such information as the sender, recipient, subject and disposition (delivered, quarantined, etc). These are used to diagnose problems, provision resources, and verify functionality of our services. Logs are periodically purged unless required to be saved by applicable government laws or order.

Children's Online Privacy Protection

In compliance with the Children's Online Privacy Protection Act of 1998, PixelGate does not collect Personal Information from users who are under 13 years of age. Since it is necessary to provide Personal Information for creating a PixelGate account, we do not provide our services to persons below 13 years of age.

With whom we share Information

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees or contractors managing this information for purposes of contacting you or providing the services you have requested.

We may share generic aggregated demographic information or statistics not linked to any Personal Information regarding visitors and users with our business partners and advertisers.

Please be aware that as an Internet Service Provider, laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of their accounts to the local law enforcement authorities under specifically defined circumstances.

How secure is your Information

We adopt appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored in your account. Access to your name and email address is restricted to our employees who need to know such information in connection with our services and are bound by confidentiality obligations.

Your Choice in Information Use

You will be required to register for our services by providing Personal Information. If you choose not to provide your Personal Information, we will be unable to provide you the services. We also provide you with the option of opting out from receiving mails from us; however, you will not be able to receive email notifications of new services, releases, upcoming events and changes to the PixelGate Privacy Policy. In the event we decide to use your Personal Information for any purpose other than as stated in this Privacy Policy, we will offer you an effective way to opt out of the use of your Personal Information for those other purposes.

Accessing, Updating and Removing Personal Information

We provide users with access to their personally identifiable information. Users may correct, update or remove any such personally identifiable information either through their PixelGate account or by contacting PixelGate Customer Support Services. Such changes may take up to 48 hours to take effect.

Enforcement of Privacy Policy

We make every effort including periodic reviews to ensure that Personal Information provided by you is used in conformity with this privacy policy. If you have any concerns regarding our adherence to this policy or the manner in which Personal Information is used for the purpose of providing the services, kindly contact PixelGate Customer Support Services at [email protected]. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

Notification of Changes

Any changes to the PixelGate Privacy Policy will be posted on our websites in order to keep you informed of any changes in nature of information collected, manner of collection, use and sharing of information. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by email and provide you with the ability to opt out of these new uses unless you have opted out from receiving email notifications from us. You will not receive email notification of minor changes to the PixelGate Privacy Policy. If you are concerned about how your information is used, you should check back at privacy.html periodically.

If you have any questions or concerns regarding this privacy policy, please contact us at [email protected].